Frequently Asked Questions
FAQ's
General Questions
What is Lone Star Lights?
Lone Star Lights, a 1 million+ light, immersive experience will brighten the Houston Area this Christmas season. You and your entire family are invited to explore and discover over 17 acres filled with unique interactive experiences, performances, zip lines, high adventure parks, sledding in the snow, Santa’s Gingerbread Village, the bustling town of Bethlehem, and so much more.
What is in the Lone Star Lights park?
Lone Star Lights offers a-17 acre park with 8 immersive thematic zones complete with incredible photo opportunities, engaging interactions, and over a million lights. Local food and retail vendors will enhance this dynamic community-oriented experience. Lone Star Lights will offer the perfect environment for Christmas memories to be made.
What's the Refund Policy?
Lone Star Lights Tickets, Passes and Reservations are non-refundable. Lone Star Lights does not offer cancellations, refunds, rain checks or exchanges. Please be sure you have selected the correct date, the correct tickets and the correct number of tickets before completing your purchase.
Upon ticket purchase, we ask that our guest’s agree to these terms and conditions that include the refund policy.
Can I Change My Reservation?
Reservations for Lone Star Lights are final. However, if there are extenuating circumstances, please contact Guest Services by emailing info@lonestarlights.org with your order number and request and we will do our best to accommodate your request.
Hours & Dates of Operation
Park hours & park operating days are subject to change without notice. Ticket prices and ticket options are subject to change without notice. Admission to the park may be denied due to park capacity. In the event of mechanical failure or inclement weather, Lone Star Lights may close any of the attractions without notice.
2022 Dates
Friday, November 25
Saturday, November 26
Sunday, November 27
Friday, December 2
Saturday, December 3
Sunday, December 4
Friday, December 9
Saturday, December 10
Sunday, December 11
Thursday, December 15
Friday, December 16
Saturday, December 17
Sunday, December 18
Monday, December 19
Tuesday, December 20
Wednesday, December 21
Thursday, December 22
Hours of Operation
Lone Star Lights Park: 5:30pm – 10:00pm
Dinner Theatre: Doors open at 5:30pm
Dessert Theatre: Doors open at 4:30pm
Overnight Lodging
– Check-in: 5:30pm
– Check-out: 9:00am
Lost & Found
Any items lost or found within Lone Star Lights should be brought to the attention of any team member. Guest Services may also be contacted to arrange pick-up of a lost item. Lost and Found will keep items no longer than 30 days.
Lost Children or Guests
Please notify the nearest Lone star Lights team member of a lost child. Lost guests will be brought to Guest Services at the front of the park in Winter Wonderland.
First Aid
In case of an emergency, immediately notify any Lone Star Lights team member who will then contact the appropriate emergency personnel.
The Health Center is located adjacent to the Arctic Adventures Zip alley, next to Fractal Forest.
Dress Code
Lone Star Lights has extensive asphalt roads, walkways, and crushed gravel areas. Guest should wear comfortable shoes and/or boots. Boots may be preferable in damp or wet conditions. Lone Star Lights encourages festive attire, however full costumes or character impersonators are not permitted. These may serve to confuse or scare guests and detract from the Lone Star Lights Experience. Guests’ who arrive in full costume could be refused entry into the park or asked to exit the park. This includes, but is not limited to, costumes for Santa Claus, Mrs. Claus, the Grinch, and any other attire deemed as inappropriate by management.
Prohibited Items
The following items are not permitted at Lone Star Lights at any time:
- Fireworks and explosives
- Open carry firearms and ammunition
- Magic markers, spray paint and aerosol cans
- Lawn chairs and folding chairs
- Glass bottles
- Large knives
- Spiked clothing or jewelry
- Wallet chains and large jewelry
- Chemical weapons, including mace and pepper spray
- Barbeques or grills
- Unmanned aerial vehicles (drones)
Photography & Videography
By entering the park, guests grant Lone Star Lights/Carolina Creek Christian Camps permission to film, video, record or photograph them on park property for any reason without payment or consideration. Lone Star Lights/Carolina Creek Christian Camps requests that all photographs or video taken by our guests be used for their personal use and enjoyment only. Any use, reuse or reproduction for commercial purposes without the express written consent of Lone Star Lights/Carolina Creek Christian Camps is strictly prohibited. Lone Star Lights/Carolina Creek Christian Camps reserves the right to refuse to allow photography of any kind as necessary at individual locations. No commercial photography of any kind is permitted.
All Lone Star Lights shows and attractions are protected by copyright. Guests must have written permission to use photographs and/or videotape of Lone Star Lights images for commercial broadcasting, advertising, marketing or publishing in any medium.
Unmanned Aerial Vehicles (UAVs) / Drones
To ensure the safety and enjoyment of all guests, Lone Star Lights prohibits the operation or use of any unmanned aerial vehicle on, from, or above Lone Star Lights/Carolina Creek Christian Camps premises absent specific written consent. This includes all UAVs, also commonly known as “drones,” regardless of their size, weight or purpose.
Re-Entry into the Park
Guests who do not have a VIP wristband and wish to leave the park and plan to return must get their hand stamped before they leave the park at the exit. When guests return to the park, they must enter through the re-entry gate with a proper hand stamp.
Pet Policy
Animals are not allowed in the park, with the exception of service animals used by the hearing and visually impaired, or other individuals with special needs. For the health and safety of your pet, do not leave it in your car for any length of time while visiting the park. If you leave a pet in your car, Lone Star Lights will call Animal Services to rescue your pet at your expense, which may also result in prosecution.
Smoking
Smoking at Lone star Lights is only allowed in our designated outdoor smoking areas. Guests may ask any Lone Star Lights team member for the locations of these areas. All smoking restrictions extend to e-cigarettes and similar products.
Outside food or Drinks
Food, beverages or coolers may not be brought into the park. The only exceptions are for allergy restrictions and infant food.
Security
Guest and team member safety at Lone Star Lights are our primary concern. Guests entering Lone Star Lights will be subject to bag inspection, as well as other protocols deemed by security staff members. Lone Star Lights reserves the right to inspect all packages, purses, backpacks and fanny packs prior to entering the park. For quicker entry, please consider limiting bags and purses or opting for clear baggage. Open carry handguns, other weapons and illegal contraband are not permitted into the park. Please leave any unnecessary articles in your vehicle to expedite your entry. Lone Star Lights will not be responsible for items left in vehicles.
Security officers and uniformed security patrol are stationed throughout the park and roam each day of the season. In the case of a security incident, notify a Lone Star Lights team member and/or the nearest uniformed officer. The Walker County Sheriff’s Office will be on hand at all times during park operation to assist in guest safety and traffic management.
Code of Conduct
Because Lone star Lights is a family park, we expect guests to behave appropriately. Unruly, disruptive or offensive behavior, including line-jumping and profanity, is strictly prohibited and will not be tolerated. Violating our park policies may be cause for ejection from the park without refund.
Do you have to buy a photo to see Santa?
No, a photo purchase is not required to visit Santa in his workshop. Guests of all ages are welcome to stop by and visit with Santa in his home workshop in Santa’s Cabin located in Gingerbread Square. A photo opportunity will be available where a friendly Lone Star Lights team member will take a studio-quality photo with our camera system. Feel free to ask them to snap a photo with your phone if you’d like- we want you and your guests to make memories together!
Are Strollers/Wagons allowed?
Yes! The Lone Star Lights park covers 17 acres, with the majority of it on concrete or asphalt pathways. Guests are welcome to bring their own strollers or wagons. Please be advised, strollers/wagons are subject to inspection at the gates for security purposes.
How long should we plan to be at Lone Star Lights?
The Lone Star Lights park has a multitude of activities and attractions for guests of all ages. The average time a guest should expect to spend in the park is between 1 1/2 hours – 2 hours. Guests who choose to participate in Arctic Adventures or Dinner Theatre should plan to stay longer.
What are the requirements for Arctic Adventures?
Participants for the Aerial Course, Zip Line or Quick Flight Arctic Adventures must meet the following requirements:
Weight: 33lb minimum – 300lb maximum
Height: 48″ or taller
Age: 5-9 w/adult, 10+ independent
Must fit into a harness (Multiple sizes available)
Is there a gluten-free or vegan option for Dinner Theatre?
Yes! Our vegan/gluten-free menu is:
Starter: Garden Salad
Appetizer: Baked Potato Soup with a roasted potato parmesan crisp.
Entrée: Butternut Squash Ravioli served with roasted garlic mashed potatoes and Haricot green beans with red bell pepper
Dessert: Fresh Fruit Cup