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Frequently Asked Questions

We want you to feel as prepared as possible and answer any questions you may have. If you don’t find what you are looking for here, please feel free to contact us!

Frequently Asked Questions

We want you to feel as prepared as possible and answer any questions you may have. If you don’t find what you are looking for here, please feel free to contact us!

Frequently Asked Questions

General

  • What is Lone Star Lights?

    Lone Star Lights, a 1 million + light, immersive experience will brighten the Houston Area this Christmas season. You and your entire family are invited to explore and discover over 17 acres filled with unique interactive experiences, performances, zip lines, high adventure park, sledding in the snow, Santa’s Gingerbread Village, the bustling ton of Bethlehem, and so much more. 

  • What is in the Lone Star Lights park?

    Lone Star Lights offers a 17 acre park with 6 immersive themati zones complete with incredible photo opportunities, engaging interactions, and over a million lights. Local food and retail vendors enhance this dynamic community-oriented experience. Lone Star Lights offer the perfect environment for Christmas memories to be made. 

  • Is Lone Star Lights a drive-thru or walking experience?

    Lone Star Lights is a walking experience and does not allow any vehicles into the park except for emergency services.

  • Do you accept cash or card or both?

    We do accept cash once you enter the park. We do have food vendors that accept both forms of payment. Lone Star Lights does not accept apple pay but some of our vendors do. If you want to purchase Lone Star Lights Add-on experiences after you arrive please be prepared to pay with card.

  • Pictures with Santa
    • Pictures with Santa are on a first come, first serve basis. Guests will have the opportunity to warm up inside while waiting in line and playing eye-spy throughout their wait.
    • Pictures will be accessible through a photo gallery that will be sent in an email that will have a link. 
  • Missing Santa Pictures?

    We send out Santa pictures the following day. If you do not see your picture in the photo gallery email info@lonestarlights.org with details of what you and other individuals are wearing, the date you attended, and any other identifying information. 

  • Do you have to buy a photo to see Santa?

    No, a photo purchase is not required to visit Santa in his workshop. Guests of all ages are welcome to stop by and visit with Santa in his home workshop in Santa’s Cabin located in Candy Cane Lane. A photo opportunity will be available where a friendly Lone Star Lights team member will take a studio-quality photo with our camera system. Feel free to ask them to snap a photo with your phone if you’d like- we want you and your guests to make memories together! 

  • Are strollers/wagons allowed?

    Yes! The Lone Star Lights park covers 17 acres, with the majority of it on concrete or asphalt pathways. Guests are welcome to bring their own strollers or wagons. Please be advised, strollers/wagons are subject to inspection at the gates for security purposes. 

  • How long should we plan to be at Lone Star Lights?

    The Lone Star Lights park has a multitude of activities and attractions for guests of all ages. The average time a guest should expect to spend in the park is between 1 1/2 hours – 2 hours. Guests who choose to participate in Arctic Adventures or Dinner Theatre should plan to stay longer. 

  • Is the event wheelchair accessible?

    Most of the park is wheelchair accessible via asphalt and concrete. There are a few areas that go into the grass, but as long as it’s not raining, it should still be able to allow a wheelchair to pass through. 

  • Parking

    Parking is free at Lone Star Lights! Please note parking lot opening times below:

    • General Admission parking opens at 5:00 PM
    • Dinner Theater parking (for Dinner Theatre lot only) opens at 4:15 PM
    • Overnight parking opens at 5:00 PM
    • A limited number of spots are available for guests who need to park closer to the park entry, on a first-come, first-served basis. The Accessibility Lot opens at 5:00 PM. 
  • Security?

    Guest and team member safety at Lone Star Lights are our primary concern. Guests entering Lone Star Lights will be subject to bag inspection, as well as other protocols deemed by security staff members. Lone Star Lights reserves the right to inspect all packages, purses, backpacks and fanny packs prior to entering the park. For quicker entry, please consider limiting bags and purses or opting for clear baggage. Open carry handguns, other weapons and illegal contraband are not permitted into the park. Please leave any unnecessary articles in your vehicle to expedite your entry. Lone Star Lights will not be responsible for items left in vehicles. Security officers and uniformed security patrol are stationed throughout the park and roam each day of the season. In the case of a security incident, notify a Lone Star Lights team member and/or the nearest uniformed officer. The Walker County Sheriff’s Office will be on hand at all times during park operation to assist in guest safety and traffic management. 

  • Unmanned Aerial Vehicles (UAVs)/Drones

    To ensure the safety and enjoyment of all guests, Lone Star Lights prohibits the operation or use of any unmanned aerial vehicle on, from, or above Lone Star Lights premises absent specific written consent. This includes all UAVs, also commonly known as “drones,” regardless of their size, weight or purpose. 

  • Photography & Videography
    • By entering the park, guests grant Lone Star Lights/Carolina Creek permission to film, video, record or photograph them on park property for any reason without payment or consideration.
    • Lone Star Lights/Carolina Creek requests that all photographs or video taken by our guests be used for their personal use and enjoyment only. Any use, reuse or reproduction for commercial purposes without the express written consent of Lone Star Lights/Carolina Creek is strictly prohibited.
    • Lone Star Lights/Carolina Creek reserves the right to refuse to allow photography of any kind as necessary at individual locations. No commercial photography of any kind is permitted. All Lone Star Lights shows and attractions are protected by copyright. Guests must have written permission to use photographs and/or video of Lone Star Lights images for commercial broadcasting, advertising, marketing or publishing in any medium. 
  • Prohibited Items

    The following items are not permitted at Lone Star Lights at any time:

    • Fireworks and explosives
    • Open carry firearms and ammunition
    • Magic markers, spray paint, and aerosol cans
    • Lawn chairs and folding chairs
    • Glass bottles
    • Large knives
    • Spiked clothing or jewelry
    • Wallet chains and large jewelry
    • Chemical weapons, including mace and pepper spray
    • Barbeques or grills
    • Unmanned aerial vehicles (drones) 
  • Dress Code

    Lone Star Lights has extensive asphalt roads, walkways, and crushed gravel areas. Guest should wear comfortable shoes and/or boots. Boots may be preferable in damp or wet conditions. Lone Star Lights encourages festive attire, however full costumes or character impersonators are not permitted. These may confuse or scare guests and detract from the Lone Star Lights Experience. Guests’ who arrive in full costume could be refused entry into the park or asked to exit the park. This includes, but is not limited to, costumes for Santa Claus, Mrs. Claus, the Grinch, and any other attire deemed as inappropriate by event leadership. 

  • First Aide
    • In case of an emergency, immediately notify any Lone Star Lights team member who will then contact the appropriate emergency personnel.
    • The Health Center is located adjacent to the Arctic Adventures Zip alley. 
  • Lost Children or Guest

    Please notify the nearest Lone star Lights team member of a lost child. Lost guests will be brought to Guest Services at the front of the park in Season’s Greetings. 

  • Lost and Found

    Any items lost or found within Lone Star Lights should be brought to the attention of any team member. Guest Services may also be contacted to arrange pick-up of a lost item. Lost and Found will keep items no longer than 30 days. 

  • Pet Policy

    Animals are not allowed in the park, with the exception of service animals used by the hearing and visually impaired, or other individuals with special needs. For the health and safety of your pet, do not leave it in your car for any length of time while visiting the park. If you leave a pet in your car, Lone Star Lights will call Animal Services to rescue your pet at your expense, which may also result in prosecution. 

  • Outside Food or Drinks

    Food, beverages or coolers may not be brought into the park. The only exceptions are for allergy restrictions and infant food. 

  • Smoking

    Smoking at Lone star Lights is only allowed in our designated outdoor smoking areas. Guests may ask any Lone Star Lights team member for the locations of these areas. All smoking restrictions extend to e-cigarettes and similar products. 

  • Code of Conduct

    Because Lone Star Lights is a family park, we expect guests to behave appropriately. Unruly, disruptive or offensive behavior, including line-jumping and profanity, is strictly prohibited and will not be tolerated. Violating our park policies may be cause for ejection from the park without refund. 

Tickets

  • Do you offer group rates?

    Yes! Lone Star Lights offers group rates for groups of 15 or more:

    • 15 – 24 Guests: $20/person
    • 25 – 99 Guests: $15/person
    • 100 – 249 Guests: $13/person
    • 250 – 499 Guests: $12/person
    • 500 – 999 Guests: $11/person

    For groups of 1,000 or more, please call Community Relations & Partnerships Lead at 936.744.0134.

  • Do we have to pre-purchase tickets?

    No, you do not have to pre-purchase tickets online. You can purchase tickets with cash or card once you arrive. We do recommend guests purchase before arrival for their convenience. 

  • Who needs a ticket?

    All children ages 3-17 will need to purchase a child’s ticket and 18 and older will need to purchase an adult ticket. Children 2 years and younger do not require a ticket to enter. 

  • Entry times

    Gates open at 5:30 pm each night. 

  • Is there a time you have to leave?

    No, you are welcome to stay as long as you like until the park closes.  

  • What is a season pass?

    Season pass will allow you to come to Lone Star Lights every night with 1 purchase! You will receive a 25% discount on all our add ons, Arctic Adventures, Dinner Theater, Overnight experiences 

  • How long should we plan to be at Lone Star Lights?
    • The Lone Star Lights park has a multitude of activities and attractions for guests of all ages. The average time a guest should expect to spend in the park is between 1 ½ hours – 2 hours. Guests who choose to participate in Arctic Adventures or Dinner Theater should plan to stay longer.
    • Head over to our suggested itineraries to better plan your visit! 
  • Re-entry into the park

    Guests who do not have a wristband and wish to leave the park and plan to return must get their hand stamped before they leave the park at the exit. When guests return to the park, they must enter through the entry gate with a proper hand stamp. 

  • What’s the refund policy?
    • Lone Star Lights Tickets, Passes, and Reservations are non-refundable. Lone Star Lights does not offer cancellations, refunds, rain checks or exchanges.Please be sure you have selected the correct date, the correct tickets and the correct number of tickets before completing you purchase.
    • Upon ticket purchase, we ask that our guest’s agree to these terms and conditions that include the refund policy. 

Experience Add-ons

  • Can I change my reservation?

    Reservations for Lone Star Lights are final. However, if there are extenuating circumstances, please contact Guest Services by emailing info@lonestarlights.org with your order number and request and we will do our best to accommodate your request. 

  • What are the requirements for Arctic Adventure?

    Participants for the Aerial Course or Zip Line Arctic Adventures must meet the following requirements:

    • Weight: 33lb minimum to 300lb maximum
    • Height: 48” or taller
    • Age: 5-9 w/adult on adventure course. Children must be 10 years or older to participate without an adult.
    • Must fit into a harness (multiple sizes available) 

Dinner Theater

  • Can I change my reservation?

    Reservations for Lone Star Lights are final. However, if there are extenuating circumstances, please contact Guest Services by emailing info@lonestarlights.org with your order number and request and we will do our best to accommodate your request. 

  • What time should I arrive for Dinner Theater?
    • Doors open at 5:15pm
    • Entrée service at 5:45pm
    • Show begins at 6:15pm
    • No entry will be allowed after the doors have closed. 
  • What time is Dinner Theater?
    • Doors open at 5:15 PM
    • Entrée service at 5:45 PM
    • Show begins at 6:15 PM (No entry will be allowed after the show has begun.)
    • Show will conclude around 7:45 PM 
  • Coming to the Dinner Theater and need to check in early for overnight lodging?

    No problem! You will be allowed to check in to your overnight lodging accommodations before you head to dinner theater. Here is a timeframe for guests to start arriving:

    • Doors open at 5:15 PM
    • Entrée service at 5:45 PM
    • Show begins at 6:15 PM (No entry will be allowed after the show has begun.)
    • Show will conclude around 7:45 PM 
  • What’s Included with your dinner theater ticket?

    A 4 course meal that includes salad, soup, entree, and dessert. Park entry is included for after the show has concluded. Guests will be taken to the park entrance with a shuttle. 

  • What is the Dinner Theater menu?

    First Course

    Salad

    • Holiday Salad
    • A festive blend of mixed spring greens, juicy fresh strawberries, and crumbled goat cheese, drizzled with a balsamic vinaigrette.

    Second Course

    Soup

    • Broccoli Cheddar Soup: A creamy-comforting blend of broccoli and a variety of fine cheeses.
    • Classic Minestrone: A rich-savory tomato broth brimming with hearty vegetables, tender beans, and pasta.

    Third Course

    Entrée

    • Rib Eye Steak*: Perfectly seared and cooked to medium perfection, showcasing a juicy, flavorful cut of beef.
    • Lemon Dill Salmon Filet*: Oven-baked to tender perfection, accented with bright lemon and fresh dill.
    • Vegetarian Spinach Cheese Tortellini: Tender tortellini stuffed with spinach and cheese, served in a luscious brown butter sauce with asiago cheese, sautéed bell peppers, and spinach.
    • *Entrees served with smooth, creamy mashed potatoes infused with roasted garlic and fresh green beans sautéed with sweet roasted red bell peppers and a hint of herbs.
    • Deep-Fried Chicken Strips available for children: Crispy, golden-brown chicken strips that are a hit with kids and adults alike.

    Fourth Course

    Dessert

    • Cheesecake: Rich, velvety cheesecake topped with a vibrant strawberry glaze and garnished with fresh mint.
    • Chocolate Cake: Decadent chocolate cake with a luscious white chocolate peppermint icing.
    • Dairy-Free Fruit Cup: A refreshing medley of seasonal fruits, offering a light and satisfying end to your meal. 
  • Is there a gluten-free or vegan option for Dinner Theater?

    We do our best to accommodate all guests at Dinner Theatre and Lone Star Lights. Please call our office at 936.744.0134 for more information. 

  • What kind of play/show is it?

    The show for 2024 is called The Gift of the Magi

    “O. Henry’s classic tale of sacrifice, love, and grace is set during the financial crisis of 2008, which has made day-to-day life hard for almost everyone in the country. In Chicago, newlyweds, Jim and Della struggle to make ends meet while they celebrate their first Christmas together, 800 miles from their nearest family. Running on their dreams of the future, with full hearts and a nearly empty bank account, Jim and Della come to terms that neither can afford the gift that the other truly deserves. As the days and hours tick closer to Christmas, can Jim and Della find a way to give the gift that truly reflects how they feel?” 

  • Is there an intermission?

    Yes, this performance consists of two 45 minutes Acts with a 15 minute Intermission. 

  • Seating Arrangements
    • 1 day before your reservation, your Dinner Theater host will contact you to confirm your order and ask for seating preference.
    • Each table can seat up to 8 people. If your party is smaller and can accommodate another party, you may be seated with other groups.
    • Want to sit with a group of friends? Please let our Dinner Theater host know when they contact you prior to arrival. 
  • Is the event wheelchair accessible?

    Most of the park is wheelchair accessible via asphalt and concrete. There are a few areas that go into the grass, but as long as it’s not raining, it should still be able to allow a wheelchair to pass through. 

Overnight Lodging

  • Can I change my reservation?

    Reservations for Lone Star Lights are final. However, if there are extenuating circumstances, please contact Guest Services by emailing info@lonestarlights.org with your order number and request and we will do our best to accommodate your request. 

  • Are there meals included?

    All overnight guests are welcome to our continental breakfast served in the VIP dining hall each morning from 9:00 am until 10:00 am. 

  • Pet Policy

    Animals are not allowed in the park or our overnight lodges, with the exception of service animals used by the hearing and visually impaired, or other individuals with special needs. For the health and safety of your pet, do not leave it in your car for any length of time while visiting the park. If you leave a pet in your car, Lone Star Lights will call Animal Services to rescue your pet at your expense, which may also result in prosecution. 

  • What’s included in Overnight Lodging?
    • Each Christmas themed lodge room includes 4 general admission tickets.
    • Each family cabin includes 6 general admission tickets.
    • A delicious hot breakfast is served the following morning. 
  • Coming to Dinner Theater and need to check in early?

    No problem! You will be allowed to check in to your overnight lodging accommodations before you go to Dinner Theater.  

  • When is check in/out?
    • Check in for Overnight lodging is 5:30 pm to 7:30 pm.
    • Check out for Overnight lodging is 10:00 am the following morning.